iLife ’11, iWork ’09 Upgrades in OS X Mavericks Not Free for Some Users

Screenshot 2013 10 23 01 05 43

Earlier today Apple announced its entire iLife and iWork suite of apps would go free for eligible Mac and iOS users. However, it turns out there’s a problem for legacy users who previously purchased iWork ’09 or iLife ‘11 version on a DVD.

These users are not seeing a “free” upgrade in the Mac App Store, which has resulted in numerous frustrated users in the Apple Support Communities. What’s the solution to this madness?

You should be able to download the latest versions of iLife and iWork in the Mac App Store, according to Macworld. An Apple spokesperson told the site there’s currently a bug which is causing older customers to unable to get the upgrades for free.

If you own iLife ’11 or iWork ’09 apps (or v1 iOS apps) and you got them from the Mac App Store or iOS App Store: You should be able to download the latest versions for free by going to the app page on the Mac or iOS App Store.

If you own iLife ’11 or iWork ’09 apps for the Mac but did not purchase them from the Mac App Store: You should be able to download the latest versions for free by going to the Mac App Store and tapping Update, though you may need to first visit the Purchases screen, where you might see a box called “You Have [number] Apps to Accept.” This ties apps you have on your computer to both your Apple ID and a hardware identifier on your computer, and it should allow you to download free updates to these programs from any computer associated with your Apple ID.

If you don’t own any of these original versions from iLife ’11 or iWork ’09 (or 1.0 iOS versions) or older Mac versions, you will need to buy iMovie and iPhoto at full price (Mac: $15; iOS: $5), while GarageBand is free for all. iWork apps are $20 each on the Mac, while iOS version are $10.

If you are purchasing a new Mac or iOS device, you will get all iLife and iWork apps for free, as we explained earlier:

1. If you purchased a qualifying Mac on or after October 1, 2013, that did not include Pages, Numbers and Keynote, you can download them free in the Mac App Store (OS X Mavericks required).

2. If you purchased your Mac on or after October 22, 2013, you need to submit your Up-to-Date request within 30 days of the date you purchased your Mac to qualify for the Up?To?Date Program.

3. If you’re already running OS X Mavericks, you can update iLife and iWork for free in the Mac App Store.

Other iLife ’11 and iWork ’09 upgrades fixes to try

One possible fix if you installed iWork via the DVD is to reinstall the iWork 9.3 update found here, which triggers the Mac App Store to recognize your free upgrades after you sign out and back into your account.

Another fix for those who bought iWork on DVD:

1. Launch the Mac App Store. Go to Featured > Quick Links > Account

2. Enter your Apple ID password and then click ‘Reset All Warning for Buying and Downloading’ at the bottom of the page, then click ‘Done’.

3. Check the ‘Updates’ tab again and iWork and iLife updates should appear now.

As of writing, iWork updates are now appearing for us (we were on ’09 versions) in the Updates tab within the Mac App Store, whereas they did not earlier this evening (Apple might have fixed this already).

Some users who upgraded and paid were refunded after contacting Apple:

 

Let us know if you are able to download your upgrades!

iLife ’11, iWork ’09 Upgrades in OS X Mavericks Not Free for Some Users is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

10 Responses to “iLife ’11, iWork ’09 Upgrades in OS X Mavericks Not Free for Some Users”

  1. Gary Ng Says:

    Screenshot 2013 10 23 01 05 43

    Earlier today Apple announced its entire iLife and iWork suite of apps would go free for eligible Mac and iOS users. However, it turns out there’s a problem for legacy users who previously purchased iWork ’09 or iLife ‘11 version on a DVD.

    These users are not seeing a “free” upgrade in the Mac App Store, which has resulted in numerous frustrated users in the Apple Support Communities. What’s the solution to this madness?

    You should be able to download the latest versions of iLife and iWork in the Mac App Store, according to Macworld. An Apple spokesperson told the site there’s currently a bug which is causing older customers to unable to get the upgrades for free.

    If you own iLife ’11 or iWork ’09 apps (or v1 iOS apps) and you got them from the Mac App Store or iOS App Store: You should be able to download the latest versions for free by going to the app page on the Mac or iOS App Store.

    If you own iLife ’11 or iWork ’09 apps for the Mac but did not purchase them from the Mac App Store: You should be able to download the latest versions for free by going to the Mac App Store and tapping Update, though you may need to first visit the Purchases screen, where you might see a box called “You Have [number] Apps to Accept.” This ties apps you have on your computer to both your Apple ID and a hardware identifier on your computer, and it should allow you to download free updates to these programs from any computer associated with your Apple ID.

    If you don’t own any of these original versions from iLife ’11 or iWork ’09 (or 1.0 iOS versions) or older Mac versions, you will need to buy iMovie and iPhoto at full price (Mac: $15; iOS: $5), while GarageBand is free for all. iWork apps are $20 each on the Mac, while iOS version are $10.

    If you are purchasing a new Mac or iOS device, you will get all iLife and iWork apps for free, as we explained earlier:

    1. If you purchased a qualifying Mac on or after October 1, 2013, that did not include Pages, Numbers and Keynote, you can download them free in the Mac App Store (OS X Mavericks required).

    2. If you purchased your Mac on or after October 22, 2013, you need to submit your Up-to-Date request within 30 days of the date you purchased your Mac to qualify for the Up?To?Date Program.

    3. If you’re already running OS X Mavericks, you can update iLife and iWork for free in the Mac App Store.

    Other iLife ’11 and iWork ’09 upgrades fixes to try

    One possible fix if you installed iWork via the DVD is to reinstall the iWork 9.3 update found here, which triggers the Mac App Store to recognize your free upgrades after you sign out and back into your account.

    Another fix for those who bought iWork on DVD:

    1. Launch the Mac App Store. Go to Featured > Quick Links > Account

    2. Enter your Apple ID password and then click ‘Reset All Warning for Buying and Downloading’ at the bottom of the page, then click ‘Done’.

    3. Check the ‘Updates’ tab again and iWork and iLife updates should appear now.

    As of writing, iWork updates are now appearing for us (we were on ’09 versions) in the Updates tab within the Mac App Store, whereas they did not earlier this evening (Apple might have fixed this already).

    Some users who upgraded and paid were refunded after contacting Apple:

     

    Let us know if you are able to download your upgrades!

    iLife ’11, iWork ’09 Upgrades in OS X Mavericks Not Free for Some Users is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  2. Gary Ng Says:

    Screenshot 2013 10 23 00 11 12

    Apple held its October 22 Special Event yesterday and announced new iPads, Mac refreshes, OS X Mavericks and more. Here’s a recap of what was covered yesterday on iPhoneinCanada.ca.

    Before the Event

    During the Event

    After the Event

    What was your favourite part of yesterday’s Special Event?

    2013 iPad Special Event Coverage Recap: What You Need to Know is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  3. Gary Ng Says:

    The Pebble smart watch is repatriating back to the Great White North as Future Shop and Best Buy have announced they are now the exclusive Canadian retailers of the device, which previously was only available online for Canadians (the watch made its US retail debut at Best Buy this summer).

    The watch was created by Vancouver-born Eric Migicovsky, who is now famous for his record-breaking Kickstarter campaign that raised $10.2 million with almost 69,000 backers.

    Pre-orders will be available this Friday, October 25 at $149.99 (the same price as the USA), with a shipping date expected in mid-November we’re told. A Future Shop spokesman shared the following promo video via email with us:

    Don’t forget to read our full review of the Pebble here (we still love this watch for what it can do) and also learn how to add custom watch faces to the watch here.

    Pebble Smartwatch Lands in Canada at Future Shop/Best Buy, Pre-Order Oct. 25 is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  4. Gary Ng Says:

    The launch of new iWork and iLife apps today for iOS and Mac also introduced a new channel for the Apple TV called iMovie Theater. According to Apple’s press release, Eddy Cue, Apple’s senior vice president of Internet Software and Services said today was the “biggest day for apps in Apple’s history”:

    “These new versions deliver seamless experiences across devices that you can’t find anywhere else and are packed with great features like iMovie Theater, Drummer and a new unified file format for iWork documents across all your devices.”

    Apple explains with iMovie Theater, you can “watch your shared clips, movies, and trailers on all your Apple devices, even your Apple TV.” The projects you create in iMovie and share to Theater will automatically appear in the channel.

    Pictures of iMovie Theater are below. It showed up on our Apple TV running version 6.0 (6646.65), the latest version. If you don’t see it, you will most likely have to update your device to the latest software version.

    Photo 2

    Photo 1

    How to determine iMovie Theater clips and movies? Easy. Just tap the ‘Theater’ tab in iMovie on your Mac and you can see what is part of iCloud:

    Screenshot 2013 10 22 20 10 42

    The feature requires iCloud to maintain shared content across all of your devices.

    Also note the Apple Events channel is also now available so you can watch today’s iPad special event keynote again.

    Update: Some users in Canada aren’t getting access to the feature. What I did was sign in and out of my iCloud account on Apple TV, then also uploaded an iMovie clip to Theater. Here it is below on my Apple TV:

    imovie theater canada

    Apple TV Gets New ‘iMovie Theater’ Channel to Share iCloud Movies, Clips [u] is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  5. Gary Ng Says:

    With today’s release of iOS 7.0.3, it has caused the most popular free app of the moment, your favourite, BBM for iOS, to crash when you try to send or receive a picture.

    Once the app crashes, it will reopen but you won’t be able to chat with that particular user again. The app will crash again. You could try reinstalling the app but you don’t need to.

    Here’s how to fix BBM for iOS Crashing on your iPhone in iOS 7.0.3

    1. Launch BBM. Go to the ‘Chats’ view. Tap and hold on the crashing user until the right sidebar appears.

    Bbm ios 7 0 3 crash fix

    2. Tap the ‘trash can’ at the bottom to end the chat. Once this is done, start a new chat with that same user and you should be able to chat again.

    This fix worked for us. Another fix was also to delete chat history, but force closing the chat window worked a few times in our tests.

    Earlier today, BlackBerry announced BBM for iOS and Android had topped 10 million downloads in just 24 hours. Let us know if this fix works for you!

    How to Fix BBM for iPhone Crashing in iOS 7.0.3 is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  6. Gary Ng Says:

    Eleven days ago we launched a contest to give away a brand new unlocked 16GB iPhone 5c, thanks in part to our friends Big Fish Games based out of Seattle, WA.

    The contest required you to download and play the new game Zombies! Zombies! Zombies! HD for iPad. The person who attained the highest score would win the iPhone 5c!

    The winner of the contest is: Trevor Gooden! He managed to reach level 9-4, as seen below:

    Iphone 5c winner

    Congrats and thanks to everyone who entered. If you missed out, don’t forget you can still enter to win our unlocked 32GB gold iPhone 5s giveaway here.

    The Winner of Our Unlocked 16GB iPhone 5c Giveaway Is… is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  7. Gary Ng Says:

    Apple has released updates for its Podcasts and Find my iPhone iOS apps to sport a new design for iOS 7. Also updated was iTunes Movie Trailers (US only). Podcasts 2.0 actually comes with new features, not just a redesign for iOS 7.

    These silent updates go along with all iLife and iWork iOS updates released today.

    Podcasts for iOS changelog: 

    What’s New in Version 2.0
    Podcasts 2 introduces a stunning, all-new design for iOS 7 and adds useful features you’ll love.

    Designed for iOS 7
    • Podcasts has a beautiful new look and feel that fits right in with iOS 7
    • The Podcasts Store is now located in the Featured tab, making it easier than ever to discover great podcasts
    • The new Search tab makes finding podcasts in the Podcasts Store fast and simple
    • Top Charts now shows podcasts and episodes in a simple list, so it’s even easier to see what’s popular
    • You can now view your stations as a list of episodes, or group them by podcast

    Stay up to date
    • Podcasts now automatically update with new episodes — even while the app is not open
    • Choose how often the Podcasts app checks for updates to get the latest episodes as soon as they become available
    • iCloud now keeps your subscriptions, stations and play position in sync with iTunes and Apple TV

    This version of Podcasts also includes improvements to responsiveness and playback performance.

    Screen568x568  97 Screen568x568  98

    Click here to download Podcasts.

    Find my iPhone change log:

    What’s New in Version 3.0
    • All-new design for iOS 7

    Screen568x568  99 Screen568x568  100

    Click here to download Find my iPhone.

    iTunes Movie Trailers (US only) change log:

    What’s New in Version 1.3
    -iTunes Movie Trailers has been updated with a beautiful new design for iOS 7.

    Screen568x568 Itunes movie trailers 2

    Click here to download iTunes Movie Trailers.

     

    Podcasts and Find my iPhone Updated with New iOS 7 Design is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  8. Gary Ng Says:

    Apple has released iTunes 11.1.2 for download to bring support for OS X Mavericks. It also added support for Arabic and Hebrew plus brings performance and stability.

    Screenshot 2013 10 22 17 21 23

    Click here to download iTunes or find it via Software Update on your Mac.

    iTunes 11.1.2 Download Released with OS X Mavericks Support is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  9. Gary Ng Says:

    To go along with today’s announcement of the new 9.7-inch iPad Air and Retina iPad mini, Apple has also launched new Smart Cover and Smart Case accessories for each tablet.

    The prices in Canada for the Smart Cover for both the iPad Air and Retina iPad mini are $45 ($39 in the USA), available in six colours including (PRODUCT) RED.

    The Smart Case for the iPad mini is available in six colours for $79 ($69 in the USA), while for the iPad Air it’s a hefty $89 ($79 in the USA).

    Screenshot 2013 10 22 16 18 05

    These cases aren’t available to order yet, but you can expect the iPad Air versions to launch on November 1. Anyone planning on getting one of these? The Smart Covers work well and are worth it (love mine), but $89 for a Smart Case is a bit steep.

    New Smart Cover and Smart Case Launch for iPad Air, Retina iPad mini is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

  10. Gary Ng Says:

    With Apple announcing refreshes to its Apple MacBook Pro line up today with Intel’s Haswell CPUs, some refurbished deals are available for those looking to jump on last year’s models.

    • Originally released October 2012: 13.3-inch MacBook Pro 2.5GHz Dual-core Intel Core i5 with Retina Display; 8GB RAM, 128GB flash storage; $1,099
    • Originally released February 2013: 13.3-inch MacBook Pro 2.6GHz Dual-core Intel Core i5 with Retina Display, 8GB RAM, 256GB flash storage; $1,269
    The non-Retina 13.3-inch MacBook Pro is available for $999 (released June 2012).

    Refurb mbp2012 retina gallery mtnlion  1

    You can also get this 11.6-inch MacBook Air for $749: 1.7GHz dual core Intel Core i5 with 4GB RAM, 64GB flash drive.

    Apple also added today a couple refurbished Mac Pro models, the 2.4GHz 12-Core Intel Xeon for $3,269 and the 3.2GHz Quad-Core Intel Xeon for $2,169.

    Apple refurbished products are good as new and come with a one year warranty. Let us know if you’re going to jump on any refurbs.

    Refubished 13.3-inch Retina MacBook Pro Available for $1099 from Apple.ca is a post from: iPhone in Canada Blog – Canada's #1 iPhone Resource

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